What is covered in your warranty.
Mobile Phones
Warranty Period
12
MONTHS
General Information
Cellular devices carry a 12-month warrantee from the supplier. Faulty handsets can only be exchanged within 7 days of purchase if there are no signs of physical damage.
Thereafter, handsets will be repaired as per the manufacturer’s warranty, which is indicated on the Ackermans till slip (provided no customer damage has taken place).
Mandatory details will be required on warranty claim submissions.
Customer Details such as:
– Full Name & Surname
– Contact number
Product Details such as:
– Model Number
– Serial Number
– Proof of Purchase
Please keep your original till slip as it also acts as proof of product warrantee and warranty period applicable to the device purchase.
In a case of repair customers can return their product to any Ackermans branch for further assistance.
Tablets
Warranty Period
12
MONTHS
General Information
Tablets carry a 12-month warrantee from the supplier. Faulty handsets can only be exchanged within 7 days of purchase if there are no signs of physical damage.
Thereafter, tablets will be repaired as per the manufacturer’s warranty, which is indicated on the Ackermans till slip (provided no customer damage has taken place).
Mandatory details will be required on warranty claim submissions.
Customer Details such as:
– Full Name & Surname
– Contact number
Product Details such as:
– Model Number
– Serial Number
– Proof of Purchase
Please keep your original till slip as it also acts as proof of product warrantee and warranty period applicable to the device purchase.
In a case of repair customers can return their product to any Ackermans branch for further assistance.
Batteries
Warranty Period
6
MONTHS
General Information
Batteries carry a 6-month warrantee from the supplier. Faulty batteries can only be exchanged within 7 days of purchase if there are no signs of physical damage.
Thereafter, batteries will be repaired as per the manufacturer’s warranty, which is indicated on the Ackermans till slip (provided no customer damage has taken place).
Mandatory details will be required on warranty claim submissions.
Customer Details such as:
– Full Name & Surname
– Contact number
Product Details such as:
– Model Number
– Serial Number
– Proof of Purchase
Please keep your original till slip as it also acts as proof of product warrantee and warranty period applicable to the device purchase.
In a case of repair customers can return their product to any Ackermans branch for further assistance.
Chargers
Warranty Period
6
MONTHS
General Information
Chargers carry a 6-month warrantee from the supplier. Faulty chargers can only be exchanged within 7 days of purchase if there are no signs of physical damage.
Thereafter, batteries will be repaired as per the manufacturer’s warranty, which is indicated on the Ackermans till slip (provided no customer damage has taken place).
Mandatory details will be required on warranty claim submissions.
Customer Details such as:
– Full Name & Surname
– Contact number
Product Details such as:
– Model Number
– Serial Number
– Proof of Purchase
Please keep your original till slip as it also acts as proof of product warrantee and warranty period applicable to the device purchase.
In a case of repair customers can return their product to any Ackermans branch for further assistance.